Frequently Asked & Answered Questions

You don't sound serious. Are you for real?

It's on the internet, so it must be true, right?

Some of our clients we've never met in person. They care about results, which is exactly what they get from us. As for having a little bit of fun - yes, we enjoy what we do and have fun doing it. Join us, it won't hurt!

Do I really need an advanced web site?

Who else is competing for your client's money? Look up your competitors and see where your web site visitors may be going. If your competition has a good web site, Google is working hard on directing traffic to them. If the site contains static content with animated icons, this is your chance to stand on the shoulders of your competitors. What is the cost for you to NOT have an appropriate online presence?

I just want a basic web site.

That's not really a question, is it? Then answer this one: are you rich enough to buy cheap things? How successful will be a template-driven web site with cut and paste static content? When you want to expand such a site, be ready to start from the ground up. Again, and again.

Can I start with something simple?

Sure thing. Many of our clients take a phased approach, progressing with their web site over time. Building an online presence is an ongoing process. How it goes over time largely depends on the foundation you lay in the beginning.

Can you take over an existing web site?

Indeed, we have done so many times. Unfortunately, the story of a high-school friend of someone's third cousin or an offshore developer who left you with a pile of code you don't understand is all too common. The good news is that we have been around for a while and will continue to be involved in the community. Everyone at Skvare enjoys our client's projects - we don't even like to call it work.

I already have a bid, but don’t know anything about the provider.

It's OK to shop and compare. Projects like these are not easily comparable, so it is important you work with someone you can trust. See the next point about checking references.

How can I really check references?

Our take is that just about anyone can come up with a handful of carefully selected references. Of course, nobody will give out the bad ones.

Take a look at some of our past projects. We will provide you our full list of clients, and you can check any or all of them. Yes, we are that confident in what we do.

Why non-profits and small businesses?

Most of our business comes from referrals, and many vendors in the non-profit area needed help with managing their online presence. Likewise, when we work on small business sites, the owners are frequently involved in the community and recommend us to their charity of choice.

From a practical standpoint, there are many overlapping issues at non-profits and small businesses. Cash-flow constraints, no viable processes, haphazard strategy, small staff, trying to do lots with little. Some of the terminology may be different, but the challenges are very similar.

Will my project be a custom job?

Each project is developed on its own merits. We may use some know-how we have gathered from other projects, but ultimately your project gets our full attention from the start.

What are the software licensing costs?

We use well-tested open-source tools such as Drupal and CiviCRM. Many of the world's largest web sites use these for their scalability - the foundation platform is right at home with a 5-person non-profit with 10 pages as well as the White House or FedEx. Most of the web sites you visit are more than likely hosted on servers that run open-source software. Talk to us if you still have concerns.

Who can make changes and updates to the site?

You. Us. Or another provider. Aligned with the spirit of open-source software such as Drupal and CiviCRM, our goal is for you to have the option of utilizing our maintenance & support services or being self-sufficient in maintaining your web site and CRM installation. You may choose to get help, but we believe you shouldn’t be locked into any specific service provider.

Do I need to be a programmer to work with my new site?

Not at all. If you can fill out an online form or send an email from Gmail, you can leave the geeky stuff to us.

What kind of documentation is available?

Both Drupal and CiviCRM have very generous communities with lots of information. Specific to your project, we view documentation as a vital part of our work. This includes written documentation, wiki entries, screencasts (videos demonstrating the task), or hands-on phone-based training utilizing screen sharing tools.